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  • Faq

    Read the FAQ list and find the answer to your question!

    Is it possible to book by phone?
    Sure, calling +39 (0)577 923675. Aver answering to your requests, we will ask you your personal info and a credit card to guarantee the reservation.

    Is it possible to book by internet?
    Yes, through our Web Site is possible to book quickly, in an easy and safe way. You can also take advantage of our special not refundable rates.

    Is it possible to book a room for smokers?
    No. All our rooms are not smoking rooms.

    Is it possible to have a room with a nice view?
    The rooms with a panoramic view over the medieval village of Colle Val D’Elsa are Deluxe rooms.

    On how many floors are located the rooms?
    Is there a lift? Our rooms are located on two floors and at guests disposal there two lifts.

    Is it possible to book a room for handicapped?
    Sure, writing it while booking and depending on the availability. We have three rooms for handicapped.

    Is it possible to reach the hotel by wheelchair? And the Wellness Centre?
    It’s possible to reach the hotel by wheelchair. Indeed, the Wellness Centre is located on different levels and it has some stairs. Although, one cabinet for massages and treatments can be reached by wheelchair.

    Is it possible to find some flowers or a bottle of Champagne in the room at our arrival?
    On request we’ll be glad to provide you a bottle of Champagne in your room, even telling us only few hours before your arrival. About the flowers, the request has to be done at least 24 hours before your arrival.

    Is it possible to have a baby cot in our room?
    Yes, asking for it while booking, and is free of charge.

    Can our child sleep in the same bed with us?
    Children can sleep without any extra charge in the same bed of the parents only if they are under 3 years old, while if they are between 4 and 6 years old paying only for breakfast.

    Is it possible to come with our pets?
    Yes, small size dogs and cats are welcome without any extra charge but we kindly ask you to inform us in advance.

    Should I pay my room in advance?
    The prepaid payment is compulsory only with the special not-refundable rates. For all the other kinds of rates is not required a prepaid payment, but only a credit card as a guarantee for the reservation.

    If I cancel my reservation do I have to pay a penalty?
    In case of cancellation after hours 12 of the day before your arrival we’ll charge the penalty of one night. The not refundable prepaid rates can’t be cancelled or modified, so the total amount will be kept.

    What time can the arrival be?
    And the departure?
    The arrival is after 2 p.m. The departure is before 12. For special needs is possible to ask for a late check out to agree with the Hotel before your arrival or before your departure.

    Can I check-in or come back in the hotel late at night?
    The check-in can be also after midnight (we kindly ask you to tell us in advance). The Hotel is open all night long.

    Can I arrive in front of the Hotel by car?
    Yes, in front of the Hotel there are two parking places only for dropping the luggage.

    Where can I park?
    In our parking places 200 meters away from the entrance of the Hotel.

    Can I park in a garage?
    No, there is not a garage and the parking places is not attended.

    Can I reach the hotel by bus or by train?
    Colle Val D’Elsa is reachable by bus, while the railway station is 10 km away. The main buses tops close to the big square of the town, Piazza Arnolfo. The hotel is then reachable catching another bus or walking for 1,5 km.

    Can I book a transfer from the railway station or from the airport?
    We’ll be glad to give you contacts and details of the companies that offer this kinf of services.

    Is the entrance to the Wellness Centre included?
    The entrance to the Wellness Centre is included only in the rates of the Junior Suite and Suite. For all the other kind of room the entrance for the hotel guests is 20 Euro per person per day and we provide also bathrobes, slippers and towel for the sauna.

    Have you got a swimming pool?
    We have an indoor heated swimming pool with hydro massage system inside the Wellness Centre.

    Are children allowed to use the wellness centre?
    No, under 14 years old children can’t use the wellness centre.

    Can the children use only the swimming pool?
    No.

    Is it possible to use Internet in the hotel?
    Yes, in the hall and in the TV room at guest disposal there is Wi-Fi connection, while in the room there is a fast connection by cable. Both connections are free.

    What time is breakfast served?
    Breakfast is served between 7 am and 10.30 am

    Is it possible to have breakfast in our room?
    Yes, with an extra charge of 6 Euro. Breakfast is served between 7 am and 10.30 am